Customer Service

At your service 24/7

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At Scrub Shack our goal is your satisfaction. If you are unsatisfied with your purchase, it may be exchanged for any reason within 30 days of purchase.WE DO NOT REFUND OR CHARGEBACK CREDIT CARDS. You can visit our location(s) to exchange your item(s) or exchange by mail. Understandably, we cannot accept exchanges of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. To assure proper credit, all exchanges are subject to inspection upon receipt. There are two ways to exchange an item:

1) Bring it to one of our store(s) with your receipt:

173 Pittsburgh Mills Cir Tarentum, PA 15084 (Pittsburgh Mills Mall)

 5256 Rt. 30 Ste. 196 Greensburg, PA 15601 (Westmoreland Mall) 

1580 Park Manor Dr. Pittsburgh, PA 15205 (Robinson Town Centre)

2) Mail it with your receipt by using the return shipping information provided here. Please include: name, address, and contact number on paper with product to be exchanged. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label.
173 Pittsburgh Mills Cir Tarentum, PA 15084

How we respect your privacy

Scrub Shack values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Scrub Shack recognizes that it must maintain and use customer information responsibly.

We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.

Information collected

Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.


You may opt-out of our email list by emailing us at scrubshack3@yahoo.com.However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.


Our online order system uses cookies to keep track of the items in your shopping basket.

Security Statement

We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.